WatchpostSupport
A device will not connect, a setting is missing, or the account is stuck. Write to us.
Adding a device, the archive, events and the hub are described in the help. The answer may already be there. Open the help
Your message goes to the people who build the app. Write in English or Russian.
What helps us answer faster
- The device: brand, model, firmware, and whether it is a camera or a recorder
- The protocol the app uses for it: ISAPI, DVRIP or ONVIF
- The app version: on a Mac, Watchpost, About Watchpost
- What you did and what you saw, with the exact text of an error
- The connection log: on a Mac, Help, Show Connection Log; on iPhone, Files, Watchpost, Logs
The log lists connections, commands and errors. It holds no passwords, no command bodies and no video. Never send us a device password.
Account and license
For a question about a license or the account, write from the address you sign in with. We find the account by it. Open the account